Understand how Sales & Distribution supports real business work.
Follow the complete sales cycle from customer enquiry and order to delivery, pricing and billing. UTBROS explains where this module fits in a real organisation, the teams involved and the SAP concepts that support the work.
USED BY
sales, customer service and billing teams
PROCESS FOCUS
inquiry, quotation, order, delivery, billing and receivable steps
LEARNING OUTCOME
follow the order-to-cash journey from customer requirement to revenue
What this course covers
- Enterprise Structure: Sales Organization, Channel and Division
- Customer Business Partner Basics
- Material Sales Views and Customer-Material Info Records
- Sales Document Types and Document Flow
- Inquiry, Quotation and Standard Order
- Item Categories and Schedule Line Categories
- Pricing Procedure and Condition Records
- Availability Check and Transfer of Requirements
- Outbound Delivery and Picking Basics
- Post Goods Issue and Stock Impact
- Billing Documents, Invoice and Credit Memo
- Partner Determination and Text Determination
- Returns and Free-of-Charge Processes
- Credit Management Overview
- Sales Reports and Document Flow Troubleshooting
- Advanced Pricing: Requirements, Formulas and Scales
- Copy Control Across Sales, Delivery and Billing
- Output Management and EDI/IDoc Integration
- Advanced ATP and Backorder Processing Concepts
- Intercompany Sales and Third-Party Processing
- Rebate/Settlement Management Concepts
- Revenue Account Determination and FI Integration
- Complex Returns, Credit/Debit and Billing Corrections
- S/4HANA Business Partner and Simplification Impacts
- End-to-End O2C Debugging, Testing and Performance Analysis